A clear referral pathway for coordinated support
Health professionals often identify support needs during assessment, treatment, discharge planning or a change in a person’s circumstances. A clear referral helps the participant, their family and the provider understand what is needed and what should happen next.
Due Care Services welcomes enquiries from hospitals, GPs, allied health professionals, community health teams and discharge planners. A referral does not guarantee that a service can begin immediately. We review the person’s goals, support needs, risks, funding and our current capacity before confirming suitability.
Information that helps us assess a referral
With the participant’s consent, include the information that is relevant to the requested support:
- Participant name, preferred contact method and communication needs
- NDIS number and plan dates, where appropriate
- Requested service and desired outcome
- Current living situation and informal supports
- Relevant diagnoses, functional impacts and health considerations
- Known risks, behaviour support requirements or safeguarding concerns
- Hospital discharge date or other important timeframe
- Contact details for the participant’s nominee or support coordinator
- Relevant reports, assessments and medication information
Only send sensitive participant information through the official referral pathway. Do not enter private health information into the website assistant.
Consent and supported decision-making
The participant should understand why the referral is being made, what information will be shared and how the proposed service may help. Where a nominee, guardian or authorised representative is involved, their authority should be clear. We aim to keep the participant involved in decisions and communicate in a way that supports genuine choice and control.
What happens after referral
Our team reviews the information, contacts the participant or authorised representative and may request clarification. We then explain whether the service appears suitable, what further documents are needed, likely next steps and any current capacity limitations.
For time-sensitive discharge planning, contact us early. This allows time to clarify funding, equipment, home access, clinical responsibilities and the availability of workers or clinicians.
When urgent or clinical escalation is required
Due Care Services is not an emergency service. Call 000 if someone is in immediate danger or needs urgent medical assistance. Acute clinical concerns should be managed through the person’s treating team or appropriate health service.
Make a referral
Use the secure referral form, call 0406 371 523 or email info@duecareservices.com.au to discuss service suitability. Our office hours are 8am–6pm.