Short video guide: understanding your next NDIS step
This page provides an accessible, read-along version of our introductory NDIS video guide. It can be used before contacting Due Care Services or shared with a family member, support coordinator or health professional.
Video 1: What is the NDIS?
Plain-language script: The National Disability Insurance Scheme funds reasonable and necessary disability supports for eligible Australians. An NDIS plan is based on your individual goals and support needs. Your funding may be divided into different support budgets. The plan does not mean every provider or service is automatically approved, so it is important to understand what your plan includes.
Key message: Keep your plan available and ask questions when a budget or support category is unclear.
Video 2: Choosing a provider
Plain-language script: You have the right to ask a provider about its services, availability, experience, worker screening, prices and complaints process. A provider should explain what it can and cannot offer. You should receive a service agreement that is understandable before supports begin.
Key message: Choose a provider that listens, communicates clearly and involves you in decisions.
Video 3: Making a referral
Plain-language script: You can contact Due Care Services yourself, or a family member, nominee, support coordinator or health professional can refer you with your consent. Tell us which service you need, your suburb and the best way to contact you. We may request your NDIS plan dates, goals and relevant reports so we can assess whether the service is suitable.
Key message: Use the secure referral form for participant and health information. Do not share private details with the website assistant.
Video 4: What happens next?
Plain-language script: Our team reviews the referral and contacts you to clarify your needs. We explain service availability, required documents and the next step. We do not promise immediate service before completing this review. If we are not the right provider, we will communicate that clearly.
Key message: A referral is the start of a conversation, not an automatic service booking.
Accessibility options
When Due Care Services publishes these videos, each video should include accurate captions, a written transcript, clear audio and high-contrast on-screen text. Information should avoid fast animation and unexplained jargon. Participants may ask for information in another accessible format.
Need help now?
Call 0406 371 523 during office hours from 8am–6pm, email info@duecareservices.com.au or use the contact page. For emergencies, call 000.